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Cost: $2,500-$4,000/month (salary + benefits)
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Availability: Limited to 8 hours/day, 5 days/week
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Training: 2-4 weeks onboarding + ongoing training costs
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Scalability: Can only handle one call at a time
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Consistency: Variable performance - depends on mood, energy, etc.
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Benefits & Overhead: Health insurance, paid time off, taxes (adds 30-40%)
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Turnover: Average turnover 30% annually - costly rehiring
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Setup Time: 2-4 weeks hiring process